Payment Policy
At Onarqi, we aim to provide a straightforward, secure, and reliable checkout experience.
1. PAYMENT METHOD
Onarqi accepts payments through Shopify Payments, subject to availability and the applicable terms and conditions of the payment service.
Depending on your location and the payment methods enabled on our store, you may be able to pay using supported credit cards, debit cards, and other payment methods displayed at checkout.
2. SHOPIFY PAYMENTS
Payment transactions are processed through Shopify Payments and its payment-processing infrastructure.
Shopify Payments may process your payment in accordance with its own terms, security procedures, and privacy practices.
The payment methods available to you may vary depending on your location, device, currency, and other applicable conditions.
Onarqi does not control which payment methods are made available by the payment processor to individual customers.
3. PAYMENT AUTHORIZATION
Orders are normally processed after successful payment authorization.
If your payment cannot be authorized, is declined, or cannot otherwise be completed, your order may not be successfully placed.
If you experience a payment problem, please contact your bank, card issuer, payment provider, or Onarqi customer service for assistance.
4. PAYMENT SECURITY
Payment transactions are handled through appropriate third-party payment-processing infrastructure.
We do not ask customers to send complete payment-card information, card security codes, passwords, or other confidential payment credentials to us by email.
For your security, never send confidential payment information or account credentials to Onarqi customer service.
5. ORDER CONFIRMATION
After successfully placing an order, you may receive an order confirmation by email.
Please check that your email address is correct when placing your order.
If you do not receive an order confirmation, please contact:
support@onarqi.com
6. CURRENCY
Prices and currency information displayed at checkout depend on the configuration of our store and the applicable payment process.
Your bank, card issuer, or payment provider may apply currency-conversion fees, international transaction fees, or other charges where applicable.
Any such charges imposed by your bank, card issuer, or payment provider are outside Onarqi's control.
7. REFUNDS
Eligible refunds will generally be issued through the original payment method used for the order.
Refunds are processed through the applicable payment-processing system.
Our standard refund processing timeframe is:
Up to 10 days after the applicable return has been received and assessed.
The time required for refunded funds to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
8. PAYMENT ERRORS
If you believe you have been charged incorrectly, please contact us promptly.
Please provide your order number and relevant payment information that does not include passwords, full card numbers, security codes, or other confidential credentials.
9. FRAUD PREVENTION
We may take reasonable steps to verify transactions and prevent fraudulent or unauthorized activity.
An order may be delayed, reviewed, or cancelled where there are reasonable concerns regarding payment authorization, fraud, unauthorized use, or other payment-related issues.
Where an order is cancelled after payment has been received, an appropriate refund will be arranged through the applicable payment method.
10. CONTACT
For payment-related questions, please contact:
Onarqi
Email: support@onarqi.com
Phone: +44 124 569 8856
Customer Service Hours:
Monday – Friday: 09:00 – 17:00 GMT
Saturday – Sunday: Closed