Privacy policy

Last updated: September 15, 2026

At Onarqi, we respect your privacy and are committed to protecting the personal information you provide when you visit or shop through our online store.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and what rights you may have regarding your personal information.

By using the Onarqi website, placing an order, contacting our customer service team, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

Onarqi is an online women's clothing store serving customers in the United Kingdom.

Store Name: Onarqi
Email: support@onarqi.com
Phone: +44 124 569 8856
Warehouse / Returns Address:
92 St John's Rd
Chelmsford CM2 0TY
United Kingdom

Our customer service opening hours are:

Monday – Friday: 09:00 – 17:00 GMT
Saturday – Sunday: Closed

2. INFORMATION WE COLLECT

When you visit or use our website, we may collect different types of information depending on how you interact with Onarqi.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our website, you may provide information such as:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Order information

• Product selections

• Delivery information

• Customer service correspondence

• Information you voluntarily provide when contacting us

We only request information that is reasonably necessary to provide our services.

Payment Information

Payments may be processed through third-party payment providers, including PayPal.

When you pay through PayPal, payment information may be processed directly by PayPal according to its own privacy practices and terms.

Onarqi does not need to store your complete PayPal login credentials or PayPal password.

3. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Approximate geographic information

• Pages viewed

• Products viewed

• Website interactions

• Referring website

• Date and time of visits

• Information relating to website performance

This information may be used to maintain website security, understand website usage, improve our services, and provide a better shopping experience.

4. COOKIES AND SIMILAR TECHNOLOGIES

Onarqi may use cookies and similar technologies to help our website function properly and to understand how visitors use our website.

Cookies may be used for purposes including:

• Remembering shopping-cart information

• Maintaining website functionality

• Improving website performance

• Remembering preferences

• Understanding website traffic

• Measuring advertising performance

• Detecting suspicious or fraudulent activity

Where legally required, non-essential cookies or similar technologies will only be used with the appropriate consent.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some features of the website.

5. HOW WE USE YOUR INFORMATION

We may use personal information for legitimate business purposes, including:

• Processing and fulfilling orders

• Arranging delivery

• Processing refunds and returns

• Providing customer support

• Responding to enquiries

• Communicating about your orders

• Maintaining and improving our website

• Preventing fraud and misuse

• Protecting the security of our services

• Keeping appropriate business records

• Complying with applicable legal obligations

• Improving products and customer experience

• Measuring marketing and advertising effectiveness

Where applicable, we may rely on different lawful bases for processing personal information, including fulfilling a contract, complying with legal obligations, pursuing legitimate interests, and obtaining consent.

6. ORDER AND DELIVERY INFORMATION

When you place an order, information necessary to fulfil that order may be shared with relevant service providers.

This can include delivery companies, logistics providers, payment providers, technology providers, and other businesses involved in completing your transaction.

We only share information that is reasonably necessary for the relevant purpose.

7. THIRD-PARTY SERVICE PROVIDERS

Onarqi uses third-party services to help operate its online store and provide services to customers.

Depending on the services used by our store, these providers may include:

• Payment providers

• Shopify and related e-commerce services

• Delivery and logistics providers

• Website analytics providers

• Advertising platforms

• Customer-support technology providers

• Email and communication providers

• Fraud-prevention and security providers

These third parties may process information according to their own privacy policies and applicable legal requirements.

8. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from us, we may send information about products, promotions, collections, offers, or other Onarqi updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending essential transactional messages, such as order confirmations, shipping updates, or information concerning an existing order.

9. DATA SECURITY

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted over the internet.

10. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Certain information may need to be retained for longer periods where required for:

• Accounting

• Tax

• Legal obligations

• Fraud prevention

• Dispute resolution

• Business records

• Enforcing agreements

When information is no longer required, it may be securely deleted or anonymised where appropriate.

11. YOUR PRIVACY RIGHTS

Depending on the circumstances and applicable law, UK customers may have rights relating to their personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Request restriction of certain processing

• Object to certain processing

• Request transfer of certain information where applicable

• Withdraw consent where processing is based on consent

These rights are subject to applicable legal limitations and exceptions.

To make a privacy request, contact:

Email: support@onarqi.com

We may need to verify your identity before processing certain requests in order to protect your information.

12. CHILDREN'S PRIVACY

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where doing so would be contrary to applicable law.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us.

13. INTERNATIONAL DATA TRANSFERS

Some third-party service providers used in connection with our website may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data-protection law.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

The latest version will always be published on this page with an updated "Last Updated" date.

15. CONTACT US

If you have questions regarding this Privacy Policy or how your information is handled, please contact us.

Onarqi
Email: support@onarqi.com
Phone: +44 124 569 8856

Customer Service:

Monday – Friday: 09:00 – 17:00 GMT
Saturday – Sunday: Closed

Returns & Shipping Address:
92 St John's Rd
Chelmsford CM2 0TY
United Kingdom