Shipping policy
At Onarqi, we aim to make delivery straightforward and convenient for our UK customers.
We currently offer FREE SHIPPING on orders.
1. FREE SHIPPING
Standard Shipping: FREE
There is no standard shipping charge for eligible orders delivered within our UK service area.
Any applicable charges or exceptions will be clearly displayed during checkout before payment is completed.
2. ORDER PROCESSING & HANDLING
After you place an order, we need time to prepare and process it for shipment.
Our standard handling and processing time is:
1–3 business days
Business days are generally Monday through Friday, excluding applicable public holidays.
During busy periods, promotional events, new collection launches, or periods of unusually high demand, processing may occasionally take longer.
3. ESTIMATED DELIVERY TIME
Our typical estimated delivery timeframe is:
4–9 business days
For some locations, delivery may take approximately:
5–12 business days, depending on the city and delivery location.
These are estimates rather than guaranteed delivery dates.
Delivery times can vary depending on:
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Destination
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Local courier operations
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Weather
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Public holidays
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Peak shopping periods
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Delivery-network delays
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Incorrect or incomplete delivery information
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Circumstances outside our reasonable control
4. ESTIMATED TOTAL TIMEFRAME
Taking both handling and delivery into account, customers should generally allow approximately:
5–12 business days
from the time an order is placed.
Some orders may arrive sooner, while certain destinations may require additional time.
5. ORDER TRACKING
Where tracking information is available, it may be provided to the email address associated with your order.
Tracking information may take some time to become active after the shipment is handed to the delivery provider.
If your tracking information does not update immediately, please allow additional time for the carrier's system to register the shipment.
6. DELIVERY ADDRESS
Customers are responsible for providing accurate and complete delivery information during checkout.
Please carefully check:
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Full name
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House/building number
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Street
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City
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Postcode
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Contact telephone number
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Any relevant delivery instructions
Onarqi cannot be responsible for delays caused by incorrect or incomplete information supplied by the customer, subject to applicable consumer rights.
7. DELIVERY ATTEMPTS
If a delivery cannot be completed because nobody is available, the carrier may leave instructions or arrange another delivery attempt depending on its procedures.
Customers should follow the instructions provided by the delivery carrier.
8. DELAYED ORDERS
If your order has taken longer than the estimated timeframe, please contact our customer service team.
We will review the order and, where possible, investigate its delivery status with the relevant delivery provider.
9. LOST OR MISSING DELIVERIES
If tracking indicates that an order has been delivered but you have not received it, please contact us.
We may ask you to check:
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Your delivery address
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Safe places
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Household members
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Neighbours
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Building reception or management
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Delivery notifications
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Courier tracking information
We may contact the delivery provider to investigate the matter.
10. DAMAGED PACKAGES
If your package arrives visibly damaged, please contact us as soon as reasonably possible.
Where useful, photographs of the package and product may help us investigate the issue.
11. PUBLIC HOLIDAYS AND PEAK PERIODS
Delivery and handling may take longer during:
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Christmas
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New Year
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Bank holidays
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Major promotional events
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Sales periods
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High-demand periods
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Unexpected courier disruptions
We appreciate your patience during these periods.
12. SHIPPING ADDRESS / RETURNS LOCATION
Our UK shipping and returns location is:
Onarqi
92 St John's Rd
Chelmsford CM2 0TY
United Kingdom
Please note that this address should not be used for returns until our customer service team has confirmed your return instructions.
13. CONTACT US
For shipping questions, contact:
Email: support@onarqi.com
Phone: +44 124 569 8856
Customer Service:
Monday – Friday: 09:00 – 17:00 GMT
Saturday – Sunday: Closed