Terms of service

Welcome to Onarqi.

These Terms of Service govern your use of the Onarqi website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to comply with these Terms of Service.

If you do not agree with these terms, please do not use our website.

1. ABOUT ONARQI

Onarqi is an online women's clothing retailer serving customers in the United Kingdom.

Email: support@onarqi.com
Phone: +44 124 569 8856

UK Shipping & Returns Location:
92 St John's Rd
Chelmsford CM2 0TY
United Kingdom

2. USING OUR WEBSITE

You agree to use the website lawfully and responsibly.

You must not:

• Use the website for fraudulent purposes

• Attempt to interfere with website security

• Attempt to gain unauthorized access to systems

• Introduce malicious software

• Misuse the website

• Copy or reproduce website content without permission

• Use automated methods to interfere with website operation

• Provide deliberately false information when placing an order

We reserve the right to restrict access where reasonably necessary to protect our website, customers, or business.

3. PRODUCTS

We make reasonable efforts to display products, descriptions, photographs, colours, measurements, and other information accurately.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without notice.

We reserve the right to correct errors in product descriptions, prices, availability, or other information.

4. PRICES

All prices displayed on our website are presented at the applicable price shown at the time of purchase.

Where applicable, taxes and other required charges will be presented during checkout.

We reserve the right to correct pricing errors.

If a significant pricing error occurs, we may contact you before fulfilling the order.

5. ORDERS

When you place an order, you are making a request to purchase the selected products.

After submitting an order, you may receive an order confirmation.

An order confirmation confirms that we have received your order; it does not necessarily mean that the order has already been dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

• Suspected fraud

• Incorrect pricing

• Product availability issues

• Technical errors

• Incorrect customer information

• Suspected misuse of our website

If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. PAYMENT

Payments are processed through available payment providers, including PayPal.

By submitting payment information through a payment provider, you confirm that you are authorized to use the selected payment method.

Payment processing may be subject to the payment provider's own terms and policies.

7. SHIPPING

Our standard shipping service is currently offered free of charge.

Orders generally require:

1–3 business days handling

with estimated delivery of:

4–9 business days

Depending on the destination city and circumstances, some deliveries may take approximately:

5–12 business days.

Delivery estimates are not guaranteed dates.

For additional information, please review our Shipping Policy.

8. RETURNS AND REFUNDS

Our standard return period is 30 days.

Eligible returns are provided at no cost under our return policy.

Refunds are generally processed within 10 days after the applicable return has been received and assessed, subject to the terms of our Refund Policy.

Nothing in our return policy limits statutory consumer rights.

9. CUSTOMER RESPONSIBILITY

Customers are responsible for ensuring that the information submitted during checkout is accurate.

This includes:

• Name

• Address

• Postcode

• Email address

• Telephone number

Customers should also review orders carefully before completing payment.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, content displayed on the Onarqi website, including:

• Logos

• Branding

• Text

• Product descriptions

• Graphics

• Website design

• Images

• Layout

• Other original materials

may be protected by intellectual-property rights.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our protected content without appropriate authorization.

11. THIRD-PARTY SERVICES

Our website may use third-party services such as payment processors, analytics services, delivery providers, advertising platforms, and Shopify-related services.

Third-party services may have their own terms and privacy policies.

Onarqi is not responsible for the independent policies or practices of third-party providers, except where required by applicable law.

12. WEBSITE AVAILABILITY

We aim to keep the website available and functioning properly.

However, we cannot guarantee that the website will always be:

• Available

• Error-free

• Secure from every possible threat

• Free of interruptions

Maintenance, technical problems, updates, or circumstances outside our reasonable control may temporarily affect availability.

13. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, Onarqi will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

14. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters

• Severe weather

• Courier disruptions

• Strikes

• Government actions

• Infrastructure failures

• Internet or technology failures

• Public-health emergencies

• Other unforeseen events

Where possible, we will take reasonable steps to minimize disruption.

15. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The current version will be published on our website and will include the relevant "Last Updated" date.

16. GOVERNING LAW

These Terms are intended to operate in accordance with applicable laws of the United Kingdom and the legal requirements applicable to consumers purchasing from Onarqi.

Nothing in these Terms is intended to deprive consumers of mandatory rights that apply to them.

17. CONTACT

For questions about these Terms:

Onarqi
Email: support@onarqi.com
Phone: +44 124 569 8856

Customer Service:

Monday – Friday: 09:00 – 17:00 GMT
Saturday – Sunday: Closed